Question 1

How do I configure my VoIP system?

Accepted Answer

Configuring your VoIP system takes 3 simple steps: 1) Connect your equipment to the Internet, 2) Configure the provided SIP settings, 3) Test your line. Our team can guide you through this configuration.

Question 2

How can I improve the audio quality of my calls?

Accepted Answer

To optimize audio quality: check your bandwidth (minimum 100 kbps per line), use a wired network rather than WiFi, configure QoS on your router, and ensure your codecs are correctly configured.

Question 3

What is a SIP trunk and how does it work?

Accepted Answer

A SIP trunk is a virtual connection that allows multiple simultaneous calls over a single Internet connection. It replaces traditional telephone lines and offers more flexibility and savings.

Question 4

Can I keep my current phone number?

Accepted Answer

Yes, in most cases you can keep your existing number through portability. The process usually takes 1 to 3 business days. We handle all administrative procedures.

Question 5

How do I secure my VoIP system?

Accepted Answer

Secure your VoIP with: strong passwords, IP restriction, use of encrypted protocols (SRTP/TLS), regular firmware updates, and monitoring of abnormal traffic.

Question 6

How does billing work?

Accepted Answer

Our billing is transparent: fixed monthly subscription + communications according to your plan. Detailed invoices sent monthly with automatic debit option.

Question 7

What are your support hours?

Accepted Answer

Our technical support is available Monday to Friday from 9am to 6pm. 24/7 emergency support for Professional and Enterprise clients. Guaranteed response time according to your contract.

Question 8

Can I integrate your solution with my CRM?

Accepted Answer

Yes, we offer integrations with major CRMs (Salesforce, HubSpot, Pipedrive, etc.) via REST API. Our technical team can assist you with integration.

Frequently Asked Questions

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Frequently Asked Questions

ConfigurationHow do I configure my VoIP system?

TechnicalHow can I improve the audio quality of my calls?

TechnicalWhat is a SIP trunk and how does it work?

AdministrationCan I keep my current phone number?

SecurityHow do I secure my VoIP system?

BillingHow does billing work?

SupportWhat are your support hours?

IntegrationCan I integrate your solution with my CRM?

Contact Support